"I'm sorry, but there is just nothing we can do for you!"
I have never been so excited about a phone, I have only owed 3 phones in my whole life. A Rogers Roots phone back in 2003, a Solo Mobile samsung 10-4 phone in 2007 and a Solo Mobile Samsung Entro in 2010. I decided to go with the Bell TV phone. I had a lot of people say to me, OMG do not go with Bell your crazy. I thought to myself no its OK. I ordered that Bell phone and waited 6 days for them to ship it to me. When It arrived here, the corner of the box was squished up, the lady said,
"Oh its fine, they bubble wrap the crap out of those things".....I should never had taken the package, and I soon learned why. It was not wrapped in bubble wrap but a brown tissue paper that looked like it came from the washroom.I was so excited I opened up my new phone and get ready to turn it on. Once I did I noticed a black line running though the middle of my screen, Right away I called Bell. I was transfered over to like 5 different people all at the end to find out that I had to send the phone back were I got it from(in the mail) and then wait till February 3 before I get my phone back. I could hardly handle a week without it, I can't go that long. They offered me a different choice, I could send it back and tell them to cancel out the account, and then once its cancelled I can go to a Bell store and make a new order, then I don't have to wait and I don't have to rely on Canada post to send me yet another damaged phone. I spend all day on the phone trying to find all my options, one said I can't cancel the 4 others said yes I can I haven't use the phone yet. One said you can get a loner phone 3 said no I can't, 2 said I could get a new phone ordered today, the supervise said No Way (spending cap)!!! 6 told me I could not get any kind of credit for the hassle they caused me, I got transfered to 5 wrong departments and I think in total all day long I gave my Name Number and Email address like 37 times. I even swore at one guy and he called me out on it and made me feel really dumb. But In the end the only option I have is to then send this phone back and cancel my services.
With all this bull crap, I decided to call KOODO, WOW what service they said they could get me the right phone, right contract and I can come down and pick it up and they will have me ready and working by 8pm. They even can take my original number from solo that I have had for 6 years, Bell was going to give me a new number.Now my day has been pretty stressed so far you think I could not handle one more thing. Well its was 7pm and we have 45 min to drive there, and we still need enough time to call the activation centre before 8. Well I still don't have a cell phone, The keys were missing and it took us 45 min to find them, I of course put them in a place I never do so we missed our chance to get me a phone. I was really hoping that tonight we could go down to pick it up but with this white stuff falling in from the sky it might not be a good night for travelling the roads.
Like I always say, This stuff always happens to me, and I am always happy to share it...I really think someone out there doesn't want me to have a cell phone........please think long and hard before switching to Bell!!
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